Refund and Returns Policy

At Marvisons, we strive to provide you with the best shopping experience. We understand that occasionally, you may need to return or seek a refund for a product. We have created a comprehensive Refund and Returns Policy to ensure that your concerns are addressed promptly and efficiently. Please take a moment to familiarize yourself with our policy guidelines outlined below:

1. Eligibility for Returns and Refunds:

   1.1 Damaged or Defective Products: If you receive a damaged or defective product, please notify us within [number of days] days of delivery. We will gladly replace the product or provide a full refund, including any shipping charges incurred.

   1.2 Incorrect Item: If you receive an incorrect item, please contact us within [number of days] days of delivery. We will arrange for the correct item to be shipped to you at no additional cost, and we may request the return of the incorrect item.

   1.3 Change of Mind: If you change your mind about a product and wish to return it, you may do so within [number of days] days of delivery. Please note that in such cases, the product must be in its original condition, unused, and in its original packaging. The return shipping costs will be your responsibility, and a restocking fee may apply.

2. Return Process:

   2.1 Contact Customer Support: To initiate a return or refund request, please contact our customer support team by email at [[email protected]] or by phone at [+92 21-32411294]. Provide your order details and a clear description of the issue or reason for return.

   2.2 Return Authorization: Once your request is reviewed, our customer support team will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.

   2.3 Packaging and Shipping: Ensure that the product is securely packaged to prevent any damage during transit. You will be responsible for the return shipping costs, unless the return is due to a damaged, defective, or incorrect item.

   2.4 Refund or Replacement: Upon receiving the returned item, we will inspect it and verify its condition. If the return meets our eligibility criteria, we will process your refund within [number of days] days or arrange for a replacement, as per your request.

3. Exclusions:

   3.1 Personalized and Customized Items: Please note that personalized or customized items are not eligible for return or refund unless they are defective or damaged upon receipt.

   3.2 Hygiene and Consumable Products: For hygiene and safety reasons, certain products such as undergarments, swimwear, cosmetics, and perishable goods cannot be returned unless they are unopened, unused, and in their original packaging.

4. Exceptions:

   4.1 Warranty Claims: If your product is covered by a manufacturer’s warranty, please refer to the warranty terms and conditions for specific instructions on returns, repairs, or replacements.

   4.2 Non-Returnable Items: Some items, such as digital downloads, gift cards, and final sale items, are non-returnable and non-refundable. Please check the product description or contact our customer support team for further clarification.

5. Contact Us:

   If you have any questions, concerns, or need assistance with our Refund and Returns Policy, please reach out to our customer support team. We are available [hours of operation] to help you.

Note: This Refund and Returns Policy is subject to change without prior notice. Please refer to the policy on our website for the most up-to-date information.

Thank you for shopping at Marvisons!